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At MENFOLK ("we", "our", "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including the online questionnaire to provide your medical history and booking appointments.

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Please read this policy carefully to understand how we handle your personal data.

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1. Information We Collect

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We collect the following information when you fill out the online questionnaire or interact with our website:

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Personal Identifiable Information (PII):

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• Full name

• Contact details (email, phone number)

• Medical history, including conditions, medications, and treatment preferences

• Demographic information (age, gender, etc.)

 

This information is required to:

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• Process and manage your appointment bookings

• Provide personalized healthcare advice or services

• Maintain records related to your medical treatment and care

 

2. How We Collect Your Information

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We collect information in the following ways:

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• Directly from you: When you submit information through our online questionnaire, contact forms, set up an account, or book an appointment through our website.

• Automatically: When you interact with our website, certain data such as your IP address, browser type, and device information may be collected automatically (see our Cookies Policy for more details).

 

3. Why We Collect Your Information

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We collect and use your personal information for the following purposes:

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• To provide healthcare services and facilitate appointments.

• To communicate with you regarding your bookings, medical advice, and any follow-up care.

• To comply with legal and regulatory requirements in the UK, including the Data Protection Act 2018 and GDPR.

• To improve our services and website functionality.

 

4. How We Protect Your Information

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We take the protection of your personal information seriously. We use a combination of technical, administrative, and physical safeguards to protect your data. This includes encryption, secure servers, access control measures, and regular reviews of our data protection procedures.

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However, while we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to ensuring your data is handled responsibly.

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5. Sharing Your Information

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We will not share your personal information with third parties except in the following circumstances:

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• Service Providers: We may share your data with trusted third-party service providers who help us manage our website, process payments, or provide healthcare services. These providers are required to protect your data and only use it for the purposes for which it was provided.

• Legal and Regulatory Obligations: We may be required to disclose your information to comply with legal obligations, such as responding to a lawful request from a government authority or to protect our rights, property, or safety.

• With Your Consent: We may share your data with other healthcare providers or professionals with your explicit consent, if necessary for your care.

 

6. How Long We Retain Your Information

 

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. For medical records, we retain the data in accordance with UK regulations for healthcare providers, which typically require records to be kept for a minimum of 8 years after the last treatment date.

 

7. Your Rights

 

Under UK data protection laws, you have the following rights regarding your personal data:

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• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: If your data is inaccurate or incomplete, you can ask us to correct or update it.

• Right to Erasure: You can request the deletion of your data, subject to certain conditions.

• Right to Restriction of Processing: You can request that we limit the processing of your data in certain circumstances.

• Right to Object: You can object to the processing of your data for direct marketing or for reasons related to your particular situation.

• Right to Data Portability: You can request that we transfer your data to another provider in a structured, commonly used, and machine-readable format.

 

To exercise these rights, please contact us at the details provided below.

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8. Cookies

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We may use cookies on our website to improve your user experience. Cookies are small text files that are placed on your device to help us understand how you use our website. For more information on how we use cookies, please refer to our [Cookies Policy].

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9. International Transfers

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We do not transfer your personal data outside the UK or European Economic Area (EEA). If we need to transfer your data outside of the EEA, we will ensure it is protected by appropriate safeguards in compliance with UK data protection laws.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this page.

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11. Contact Us

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If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

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Menfolk Ltd

123 Wellington Road South

Stockport

SK1 3TH
Email: hello@menfolk.co.uk
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This Privacy Policy has been created to provide clarity and transparency regarding how your personal information is used and protected. By using our website and services, you agree to the collection and use of information as described herein.